Returns & Reverse Logistics

Returns Experiences to Power Long-Term Customer Value

Returns don’t have to be a burden — or a black hole.

At Scale3PL, you’ll turn reverse logistics into a clean, data-backed extension of your fulfillment flow. Items are processed with care, accuracy, and speed — so you can recover inventory and protect your brand presentation without the manual drag.

What you get

Compatible returns

Loop, Aftership, and more — or bring your own.

automated inventory sync

Returned inventory is scanned back into stock with real-time updates to Shopify or your ERP, and your dashboard.

Customized rules & processing

We’ll configure workflows that match your brand’s policies — even down to product condition or reason code.

Our team knows what it takes to get products checked back into stock — and we’re here when you need us.

human-based Expertise

Clean Dock-to-Stock Flow

Items are received, verified, and re-entered into active inventory — fast.

  • Multi-point scanning confirms match to return order

  • Visual QC ensures resale-ready condition

  • Repolybagging, folding, and relabeling handled in-house

  • Returns are a pivotal touchpoint in the customer journey, directly influencing satisfaction and loyalty.

    In 2023, the average e-commerce return rate stood at 24.5%, with apparel and accessories accounting for 75% of all returns .

    Notably, 84% of consumers review a retailer's return policy before making a purchase decision . A seamless, transparent return experience not only mitigates costs but also fosters repeat business and strengthens brand trust.

Brand-specific, Policy-Based Logic

Returns are processed based on your brand’s own logic and requirements.

  • Automations triggered by return status, item condition, or reason codes

  • Customized workflows for re-boxing, inspection, or discard

  • Faster resolutions with fewer CS tickets

Person sitting cross-legged on bed opening a red and brown box containing a supplement bottle and a pamphlet.

⚡ Who we’re perfect for

  • Brands receiving between 1K-100K customer returns / month

  • Apparel, footwear, and accessories brands where condition + presentation matter

  • Premium DTC brands that want a branded return experience (not just a label)

  • Omnichannel sellers managing returns from retail, marketplace, and DTC

  • Teams tired of manually restocking or tracking return status

  • Operations leaders who need real-time visibility into returned stock

  • Brands looking to reduce preventable returns through better QC + insights

From returned to restocked

how it works

Return

Customer returns get checked in and analyzed by our experienced team of returns specialists.

restock

We scan, verify, and restock every unit with 99.999% accuracy — 7 days a week.

Sell

Send out back in stock alerts to your customers and sell returned inventory right away.

Customer returns That add value

You’ve built an incredible brand — we make sure your operations keep up. From label to delivery, we process every return order clean, fast, and on-brand.